Terms & Conditions
Applicable Legislation and acceptance of Terms and Conditions: The present Terms and Conditions are subject to the stipulations of the Real Decreto Legislativo 1/2007, 16th November,of Spanish Law, adapting the texts of the Ley General para la Defensa de los Consumidores y Usuarios (Consumer Protection Act) and other complementary laws.
Organization: The organization of these services is carried out by A Taste of Spain Travels SL, based in C/Alonso Cano 8, 11010 Cádiz, Spain (License title C.I.A.N. 111896-3).
Deposit: A deposit, per person, of 10% of our price is required to secure the booking of long tours (those over 3 nights), plus our Saffron Harvest Tour. Reservations will be confirmed upon receipt of the deposit, which should be made 90 days prior to departure date.
In the case of short tours (those under 3 nights, other than The Saffron Harvest) cooking classes, specialized tastings & tapas tours, a deposit is not required and reservations will be confirmed upon receipt of the payment of the total price of the tour or activity.
Final and Total Payment: Final payment for long tours (those over 3 nights) & The Saffron Harvest Tour is due 30 days prior to the first day of travel. If payment is not received at the due date, it will be understood that the client desists from the reservation and the agency will proceed to cancellation, keeping the deposit as cancellation expenses.
In the case of short tours (those under 3 nights, other than The Saffron Harvest) total payment must be received 30 days prior to the first day of travel and, in the case of the cooking classes, specialized tastings & tapas tours, 15 days prior to the scheduled day of the activity. Reservations will be confirmed upon receipt of total payment.
Cancellations: In view of their characteristics and operational setup, many of the services offered by A Taste of Spain are subject to special contractual conditions. Upon cancellation by the client of any long or short tour after paying either the deposit or the total price, he/she shall compensate the agency for management of cancellation expenses (equaling the 10% deposit), together with any rightly justified annulment expenses that the agency must afford, and a compensation or penalty consisting of 5% of the total price of the tour, should cancellation occur between 15 and 10 days prior to departure, 15% between 10 and 3 days, 25% within the last 2 days, and a 100% if the client is not present at the starting point and time of the tour.
In the case of cooking classes, specialized tastings and tapas tours, a special penalty consisting of 50% of the total price will be applied if cancellation occurs between 15 and 7 days prior to the scheduled date of the activity, and a 100% if cancellation occurs within the last 7 days, or if the client is not present at the starting point and time of the activity.
In the event of special contracting conditions, clearly explained to the client in the publicity of the tour or clarified when making the reservation, the agency will revert on the client any economic consequences derived from cancellation.
Cancellations due to medical reasons can be covered by travel insurance, which is strongly recommended
Full refunds will be made in the event of cancellation on the part of A Taste of Spain Travels, S.L., unless such a cancellation is caused by “force major”.
If the minimum group size is not reached, the agency will offer clients the choice, 15 days prior to departure, of either being fully refunded or accepting a group surcharge and continuing with the tour.
Refunds: There will be no refunds for any unused portion of the tour decided by the client.
Tour Insurance Protection: As required by Law, and in accordance with the Consumer Protection Act of Spanish Law (Ley 1/2007 General de Defensa de Consumidores y Usuarios) the Agency informs clients of the existence of Travel Assistance and Cancellation Insurance, for added protection and convenience during travel, and as protection against possible cancellation charges.
Transfer: Where transfers are included, there is one scheduled group transfer for arrival and departure at a designated time and place. It is the responsibility of the tour participant to be at the transfer point at the designated time. Where transfers are not included in the program, it is also the responsibility of the participant to reach the starting point of the tour at the designated time. The client will be made responsible for the consequences of not being present at the time and place foreseen for any transfer.
Change of hotels or services: A Taste of Spain Travels, S.L. reserves the right to change itineraries and/or substitute services, hotels or restaurants of equal quality, given that justified circumstances should arise.
If the agency should be forced to modify main elements of the tour, the client shall receive notice as soon as possible, and always a minimum of three days in advance, offering the possibility of cancelling the tour with a full refund, or accepting the modification of the initial route. If, after this notice of three working-days’ time, the agency receives no answer, it will be understood that the client wishes to cancel the reservation.
A Taste of Spain Travels, S.L. Liability
The agency will be responsible for the consequences of the non-execution or defective execution of the tour if this is a result of its proceeding. Nevertheless, the agency will be exempt from this responsibility due to “force major” or facts that neither the agency nor its suppliers have been able to avoid, or when the cause is attributable to the client or a third person.
The client shall communicate to the agency in a written form and as soon as possible any non-fulfillment in the execution of the tour that may have been noticed.
Passports, visas, documents: All travelers, without exception (including babies and persons under 18 years of age), shall carry valid documentation, whether passport or National Identification Document (for those countries where passport is not required), and be provided, prior to travel, with any visa, permit, vaccination certificate, etc., that is considered necessary for the trip.
General information regarding conditions applicable to citizens of the Member States of the European Union concerning passport or visa issues, as well as sanitary requirements for the trip and stay, will be assumed by A Taste of Spain, SL. Therefore, the Agency will inform clients of the necessary requirements regarding documentation, while the client is held solely responsible for obtaining these documents and complying with requirements, and the Agency cannot accept any type of responsibility derived from these concepts.
Information: We inform clients that upon formalization of the contract they should receive pertinent information from the Retail Agency regarding documentation specifically required for their selected trip, especially regarding prices, content of the services, extent of the obligations under contract, possibilities and procedure in case of cancellation, schedules and locations of the different stopovers and connection points, as well as the Class or category in seating arrangements for any transport during travel, telephone numbers of Consular representation for Spain at destinations, as well as 24-hour assistance on behalf of the organizer, in addition to advise regarding optional subscription of insurance covering the cost of cancellation and/or assistance insurance covering the cost of repatriation in case of accident, illness, or death, and information regarding any probable risks implicit to destinations and the tour under contract, in compliance with the Consumer Protection Act of Spanish Law (Ley 1/2007 General de Defensa de Consumidores y Usuarios).
Period of validity: these conditions will be valid until 31st December, 2012.